Book Now — Aura Cleaning: Home Cleaning in San Diego

Frequently Asked Questions

Have Questions About Our Cleaning Services?

We've got answers to everything you need to know before booking.

Can I trust my cleaning professional?+

Absolutely. Every cleaner on our team is vetted and trained before they ever step into a client's home, so you can feel confident having us in your space.

How do I book my first appointment?+

Booking is simple — request a free quote through our website or give us a call or text, and we'll get you scheduled for your first cleaning.

Do you bring your own supplies?+

Yes, we bring our own professional-grade cleaning supplies and equipment. If you'd prefer we use specific products in your home, just let us know.

What services do we NOT do?+

We focus on residential and short-term rental cleaning, so we don't currently offer services like carpet shampooing, exterior window washing, or biohazard cleanup. Ask us if you're not sure whether something's included.

What is your 100% satisfaction guaranteed policy?+

If anything about your cleaning doesn't meet your expectations, let us know and we'll come back to make it right at no extra cost.

Is my billing information kept safe and secure?+

Yes. Payments are processed through a secure, encrypted system, and we never store your full card details ourselves.

What is your reschedule policy?+

We ask for advance notice if you need to reschedule or cancel, so we can adjust our team's schedule accordingly.

What makes Aura Cleaning different?+

We're a local, San Diego-based team that treats every home like our own — combining careful attention to detail with reliable, friendly service.

What recurring cleaning options do you offer?+

We offer weekly, biweekly, and monthly recurring cleanings, so you can pick a schedule that fits your lifestyle.

Do you offer gift cards?+

Yes! Reach out to us directly and we can set one up for a friend or family member.

What's the difference between a routine clean, deep clean, and move-in/move-out clean?+

A routine clean keeps your home maintained between visits, a deep clean tackles built-up grime from top to bottom, and a move-in/move-out clean prepares a home for new occupants or a final walkthrough.

How many cleaners will be in my home?+

Depending on the size of the job, we typically send one to two cleaners to make sure everything is done thoroughly and efficiently.

Do I need to be home during the cleaning?+

Not at all — many of our clients aren't home during their cleaning. Just let us know how you'd like us to access your home.

How is pricing determined?+

Pricing depends on the size of your home, the type of clean, and how often you book. We provide a free, no-obligation quote before any work begins.

Are we insured?+

Yes, our team is insured, so you can have peace of mind while we're working in your home.

Is it okay if I have pets in the home?+

Of course! We love pets — just let us know about any pets in advance so we can keep them comfortable and safe during the cleaning.

Do I need to tidy up before you arrive?+

No need to tidy up beforehand — that's our job! Just clear away anything particularly fragile or valuable.

Can I add extra services to my booking?+

Yes, you can add extras like inside-the-fridge cleaning, oven cleaning, or laundry when you book, or just ask your cleaner on the day.

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