Privacy Policy

Aura Cleaning SD

Introduction

This website is committed to protecting and respecting your privacy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy, together with our terms of use, sets out the core principles on which any personal data we collect from you, or that you provide to us, will be processed by us. We keep certain information when you visit our website and recognize the importance of keeping that information secure and letting you know what we will do with it. This policy only applies to our website. If you leave our website via a link or otherwise, you will be subject to the policy of that website provider. We have no control over the policy or terms of other websites. It is your responsibility to check their policy before continuing to access them.

IP Address and Cookies

We may collect information about your computer, including where available, your IP address, operating system, and browser type. We also collect data for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual or collect personal information for our third party advertisers. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Information We May Collect From You

We may collect and process the following information:

  • Information that you provide by filling in forms on our site, including quote requests, booking requests, and contact forms.
  • Information provided at the time of registering as a user on our website, subscribing to our services, or requesting further assistance.
  • The information you provide when reporting an issue with our website.
  • When you contact us, a record of that correspondence.
  • Completed surveys that we use for research purposes, although you do not have to respond to them.
  • Property and service details you provide when requesting a cleaning quote or estimate, such as property address, size, service type, and scheduling preferences.

By requesting a quote, submitting a booking inquiry, or otherwise submitting your name, email address, or phone number on our site, you consent to and opt in to receiving communications from Aura Cleaning SD, including calls, emails, and SMS/text messages regarding your quote, scheduling, service updates, special offers, promotions, and other marketing communications. Message and data rates may apply, and message frequency may vary. You may opt out of marketing communications at any time by replying "STOP" to any text message, unsubscribing via the link in any email, or contacting us directly using the information below.

Where We Store Your Personal Data

Personally identifiable information collected by Aura Cleaning SD is securely stored and is not accessible to any third parties, except as needed to provide our services, such as scheduling, dispatch, and payment processing. Any payment transactions are encrypted in accordance with Stripe's encryption standards. Where we have given you, or where you have chosen, a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

Uses Made of the Information

We may use the information we collect to:

  • Ensure that content from our website is presented in the most effective manner for you and for your computer.
  • Provide you with a quote, estimate, or information about the cleaning services you request from us.
  • Contact you by phone, email, or SMS/text message regarding your quote, scheduled service, service updates, or account.
  • Send you information, products, or services that you request from us or that we feel may interest you, where you have consented to be contacted for such purposes.
  • Carry out our obligations arising from any contracts entered into between you and us.
  • Allow you to participate in interactive features of our service when you choose to do so.
  • Notify you about changes to our service.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you, before collecting your data, if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us via email or by opting out as described above. Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, when appropriate, notified to you by email. However, we advise that you check this page regularly to keep up to date with any changes.

Your Consent

By using our website, requesting a quote, or submitting your contact information, you indicate that you agree to our privacy policy and that you agree to abide by it, including our use of your information to contact you as described above. If you do not agree to our privacy policy, please refrain from using our website. All usage rights are owned, reserved, and controlled by Aura Cleaning SD.

Questions about this policy? Contact Aura Cleaning SD at 858-757-8756 or visit auracleaningsd.com.